First, make sure you have the correct memory for your computer. Please refer to Kingston’s on-line Memory Search at www.kingston.com for assistance. After you confirm that you have the correct memory for your system, do the following:
  1. Shut down and unplug your computer.
  2. Reinsert the memory module(s) with the largest capacity in the first socket followed by the smaller capacities in descending order. To ensure the memory modules are installed properly, line up the memory notches with the key in the memory socket, then push the memory firmly into the socket until the tabs lock the memory into place.
  3. Make sure all the cables in your computer are connected properly. You may have failed to connect a needed power connector to the motherboard or accidentally disconnected a cable to your hard drive.
  4. If you have properly installed the recommended memory and the PC still does not boot or recognize the memory, you may need to download the latest BIOS from your computer manufacturer’s Website.
Note: Kingston is in no way responsible for any problems resulting from flashing the BIOS. Flashing the BIOS is merely a troubleshooting suggestion. Customers who flash the BIOS do so at their own risk. All instructions on how to upgrade the BIOS will be provided by the computer manufacturer or the 3rd party BIOS manufacturer and not by Kingston.