Let's check to ensure the memory is properly installed in your PC. Before getting started, power off the PC and disconnect the power from the AC outlet. 

  • Remove the memory from the memory socket(s) utilizing the lock tabs to eject the module(s).
  • Reinstall the memory, ensuring the memory-key lines up with the key-notch in the socket.
  • With thumbs on the top edges of the module, firmly push the memory into the socket until the lock tab(s) lock the memory in place.
  • If you continue to get the same response, test each module individually. 
  • When installing multiple modules, check the user's manual to confirm appropriate memory slot configuration.